It became obvious to us that if our strategy was to be successful it must seek to modify attitudes and subsequently behaviours from the outset.
Essentially, we believe that behaviours are what are observed in the workplace by employees and the public and represent the best indicator of ability and attitudes as well as improvement and development. This can often be a difficult proposition because sometimes our clients are not very clear on this issue. For example, “we want our staff to be more responsible” is not behaviour whereas “we want our staff to come into the bosses’ office less frequently” is. If personnel are coming to the boss less frequently it means they are taking responsibility for things for which they previously sought direction.
The most effective way to conduct a behaviours assessment is through workshopping and interviews with stakeholders and practitioners. The interviews are often simple and quick based on a series of questions we have developed. We access policy and legislation where possible but avoid previous reports, assessments or projects. A behaviours workshop can run for up to four hours at a venue preferably off-site or away from easy access to the workspace of the participants.
The workshop requires the attendance of a minimum of 5 individuals and a maximum of 12 who can provide insight into organisational practices as well as the areas required to be “improved or removed”. Participants can range in terms of experience, knowledge, skills, time with the organisation or even understanding of the various roles and responsibilities. What is important is that we gain a clear picture from an outsider’s perspective of some less obvious drivers and issues within the organisation using a behavioural framework.
The aim is to reduce the issue to a few key behaviours that can then be more appropriately addressed. We do this using our proprietary methodology that has been derived from a number of behavioural assessment concepts and tools. We provide a brief report that outlines the results of the workshop and can be used by your organisation to engage us or any other provider (internal or external). This is a stand-alone process that carries no obligation.
There is not requirement for any preparatory work before the workshop other than to have any participants think realistically and intentionally about the following.
If our engagement was to be successful, in three months’ time:
1. What behaviours would I be seeing less of that are relatively common or problematic now?
2. What behaviours would I still be seeing that are occurring now?
3. What new behaviours would I be seeing that are rare or non-existent now?
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